Privacy Policy

Aino Philippines (“Aino,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect information when you visit and use ainocare.com, communicate with us, or otherwise interact with Aino.

Aino handles personal information in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173).

1. Information We Collect

You can browse the Aino website without creating an account or submitting personal information.

However, we may collect information when you voluntarily communicate with us or use certain features of the website.

This may include:

• Your name
• Email address
• Telephone or mobile number
• Information you provide through our customer-support chat
• Information contained in communications you send to us
• Information about your cat that you voluntarily provide when seeking information or assistance, such as your cat’s name, age, weight, symptoms, diagnosis, laboratory results, or treatment history
• Technical information collected automatically when you visit our website, such as IP address, browser type, device information, pages visited, and general website activity

We collect information only when reasonably necessary for legitimate purposes.

2. How We Use Information

We may use information collected through our website or communications with you to:

• Respond to questions and inquiries
• Provide customer support
• Provide educational information and resources concerning FIP and GS-441524
• Communicate with you regarding your inquiries
• Understand how visitors use our website
• Improve our website, content, and services
• Maintain website security and prevent misuse
• Comply with applicable laws and lawful requests from government authorities

We do not use personal information for unrelated purposes without an appropriate legal basis or, where required, your consent.

3. Information About Your Cat

You may voluntarily provide information about your cat when communicating with Aino, particularly when asking questions concerning FIP, GS-441524, diagnosis, or treatment.

This may include your cat’s:

• Name
• Age
• Weight
• Symptoms
• Diagnosis or suspected diagnosis
• Laboratory or diagnostic results
• Treatment history

Information about your cat is generally not personal information by itself. However, when it is connected with information that identifies or can reasonably identify you, it may constitute personal information relating to you.

We will handle such information responsibly and use it only for legitimate purposes connected with your inquiry, support, or communication.

4. Crisp Customer Support

Aino uses Crisp to provide customer-support communication through our website.

When you use the Crisp chat feature, information you provide through the chat, together with certain technical information associated with your interaction, may be processed by Crisp to provide the chat service.

Please avoid sending unnecessary sensitive or confidential personal information through website chat.

Crisp may process information according to its own privacy policies and practices.

5. Google Analytics

Aino uses Google Analytics to understand how visitors use our website and to improve our website, content, and user experience.

Google Analytics may collect information such as:

• Device and browser information
• Approximate geographic information
• Pages visited
• How visitors navigate and interact with the website
• Referring websites
• Technical identifiers and similar information

Google Analytics provides Aino with aggregated or analytical information about website activity. Aino does not use Google Analytics for the purpose of directly identifying individual visitors.

Google may process information collected through Google Analytics in accordance with its own privacy policies and terms.

6. Cookies

Aino may use cookies and similar technologies to:

• Keep the website functioning properly
• Remember certain preferences
• Understand how visitors use the website
• Improve website performance
• Support services such as customer chat and website analytics

Third-party services used on the website, including Crisp and Google Analytics, may also use cookies or similar technologies.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Veterinary Clinics and Community Resources

The Aino website may include information about veterinary clinics, animal welfare organizations, rescue organizations, FIP support communities, and other community resources.

Where appropriate, Aino obtains permission to publish information provided by or relating to these organizations.

Listings may include:

• Organization or clinic name
• Location or address
• Telephone number
• Website
• Facebook or other social-media page
• Other contact information relevant to helping pet owners locate veterinary or animal-welfare resources

If you represent an organization listed on our website and would like information corrected, updated, or removed, please contact us.

8. Sharing of Information

Aino does not sell or rent your personal information.

We may share or provide access to information where reasonably necessary to operate our website and provide our services, including with:

• Aino personnel
• Website hosting and technical service providers
• Crisp, for customer-support communications
• Google, for website analytics and related services
• Other service providers who assist us in operating and maintaining the website

We may also disclose information when required or permitted by applicable law, regulation, court order, or lawful request from a government authority.

9. Third-Party Websites

The Aino website may contain links to third-party websites, including veterinary clinics, animal welfare organizations, rescue organizations, FIP support communities, social-media pages, and educational resources.

These websites are independently operated and may have their own privacy policies and practices.

Aino is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of external websites before providing them with personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate records, to comply with legal obligations, or to establish, exercise, or defend legal claims.

When information is no longer required, we will take reasonable steps to securely delete, destroy, anonymize, or otherwise dispose of it.

11. Data Security

Aino takes reasonable organizational, physical, and technical measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

However, no website, online communication, or electronic storage system can be guaranteed to be completely secure.

12. Your Privacy Rights

Subject to applicable law and relevant limitations, you may have the right to:

• Be informed about how your personal information is processed
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Object to certain processing of your personal information
• Request deletion or blocking of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Request data portability where applicable
• Lodge a complaint concerning the processing of your personal information

13. Exercising Your Privacy Rights

If you have questions about this Privacy Policy or wish to request access, correction, deletion, or other action concerning your personal information, please contact us.

Aino Philippines
Website: ainocare.com
Email: admin@ainocare.com

We may request information necessary to verify your identity before processing certain privacy requests.

14. Changes to This Privacy Policy

Aino may update this Privacy Policy from time to time to reflect changes to our website, services, technology, or applicable laws and regulations.

When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy.

15. Contact Us

For questions, privacy requests, corrections, or concerns regarding this Privacy Policy:

Aino Philippines
Email: admin@ainocare.com
Website: ainocare.com